FAQ
Is my jewellery certified?
Yes. Every piece is hallmarked by the Bureau of Indian Standards and comes with a Jaipur Gems certificate. Where a piece already carries independent certification, that certificate is passed on to you. If you would like an additional independent certificate, we arrange it at your cost. If that certificate finds a mismatch with ours, we bear the cost.
Who makes Jaipur Gems jewellery?
We design and manufacture in-house. Our workshops specialise in jadau, and polki, alongside gold and diamond jewellery. Jaipur Gems is a Sacheti family house, formally established in 1974, drawing on a family craft tradition that runs back generations.
Can I commission a custom piece?
Yes. Share a reference or an idea and we will give you a fair-value estimate with no obligation, along with our design guidance. Write to customer.service@jaipurgems.com or message us on WhatsApp.
How do I pay?
We accept credit cards and bank transfers online. For other payment options, message us on WhatsApp during working hours. We do not add a card surcharge. Your bank or card issuer may apply its own charges, such as a foreign-transaction fee, which are outside our control.
How do you protect card payments?
Our risk team and payment partners review transactions for fraud. If an order cannot be verified, we may hold it and request identity documents before dispatch. This protects both the cardholder and Jaipur Gems.
What if my order is lost in transit?
Every shipment is insured. If a parcel is lost or undelivered, we initiate a refund within two weeks of confirming the loss.
Can I ship to an address other than my billing address?
Yes. Email customer.service@jaipurgems.com with the alternate address before the order is dispatched.
Do you repair or service pieces?
Cleaning and polishing of any Jaipur Gems piece is complimentary for life. Damage repairs carry a minimum handling fee of INR 5,000 in India and AED 200 in the UAE; we inspect the piece first and confirm any further charges for your approval before work begins. Because we make our pieces in-house, we can repair and restore our own jadau, polki, and kundan work, and we can remake old gold into a new design.
Can I see a piece in person?
Yes. Visit us at our boutiques in Mumbai (Turner Road, Bandra West, and Hughes Road), Chennai (Cathedral Road), Coimbatore (Race Course Road), Dubai (Galleria Mall, Al Barsha 2), and Abu Dhabi (Nation Towers, Corniche). Stores are open 10:30 am to 7:30 pm in India and 10 am to 10 pm in the UAE. You are welcome to walk in during store hours. To help us tailor your visit, we recommend booking an appointment by WhatsApp for a quick response time.
Will the piece look exactly like the photograph?
Each piece is handmade, so small variations in colour, gemstone, and weight are normal. Screens also render colour and scale differently. We list the metal weight and stone detail on every product page so you know what you are buying.
What size do I need, and can you resize?
Our store teams help you find your exact ring or bangle size in person. Yes, we resize. Resizing carries an approximate cost that we confirm with you once we have seen the piece.
Are your diamonds and gemstones natural?
Yes. Every diamond and gemstone in a Jaipur Gems piece is natural. We do not use lab-grown stones. Where a stone carries any standard treatment, we disclose it.
How do I care for my jewellery?
Keep your jewellery away from water, perfume, and household chemicals, and store each piece separately in its pouch or box. Polki, kundan, and jadau are set with natural uncut stones, so they need gentle handling. Bring any piece to a store for complimentary cleaning whenever you like.
How do I track my order?
You can track your order and view its status from your Jaipur Gems account.
Can I see a piece over video before I buy?
Yes. Our team can show you a piece over a video or WhatsApp call. Message us to arrange a viewing.
Do you offer gifting?
Yes. Email us or message us on WhatsApp with your request and we will take care of the gifting for you.
Do I need an account to order?
Yes. We need an account or some basic details to process your order, deliver it, and keep you updated.
Can I insure my jewellery?
Your Jaipur Gems invoice and certificate record the piece and its value, which most insurers accept as proof for cover. If your insurer asks for a separate formal valuation, let us know and we will help.
How are your prices set?
Gold pieces are priced on the prevailing gold rate plus a standard making charge, with pricing and any discounts based on the applicable gold slab. Gold rates move with the market daily, so the price of a gold piece can change from one day to the next. The price confirmed when you place your order is the price that applies. Polki, diamond, and gemstone pieces are priced as shown, set by the design.