F A Q (Frequently Answered Questions)

 

How Do I know that the jewellery I have bought is genuine?

Jaipur Gems is a brand with over 6 generations of trust and legacy , all of Our jewellery is hallmarked by the Bureau of Indian Standards ( BIS). A Jaipur Gems Certificate of authenticity accompanies every purchase.

 

What if the product gets Misplaced / Lost in transit?

All shipments insured, Hence please be rest assured that it’s our responsibility to ensure that you receive the ordered product. If the products are misplaced or not delivered to you, we initiate a refund to you, and you will get the refund within 2 weeks of initiating the same.

Do you ship to my location/pin code in India or International?

Almost all serviceable pin codes in India are covered.

We ship to all major international location. If your location is not covered at checkout process, please share your location and order details to us at customer.service@jaipurgems.com, we will do our best to service you.

Do you ship to International addresses?

Ans. Yes, we ship to all prominent locations of US, UK, Canada, Europe, SE Asia and Middle East. In order to be doubly sure about service to your region/country, you can always email us at customer.service@jaipurgems.com

 

Do you Customise/ If I send a design, will you make it for me?

Of course, Yes. In case you have designed a jewellery or have liked something, please share it with us and we will provide you a very competitive No Obligation, Fair Value Estimate for your design. We will more than happy to provide you our creative assistance along with the price estimate .

How do I pay?

You can purchase online through Credit Card and Bank Transfers. Additionally, you can also contact us on WhatsApp (8108041000) during working hours to provide other payment options. 

How does Jaipur Gems prevent credit & debit card frauds?

Ans) we understand the importance of monitoring and detecting fraud card transactions on a continuous basis. We have an internal risk team which along with our online payment partners track all the transactions for suspicious activity. We verify the order details, including the transaction payment with all our customers as a precautionary measure. In cases when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

Can I ship to a different address other than the address provided at the time of placing the order?

Ans) In case you wish to change the shipping address please email us immediately and email us at customer.service@jaipurgems.com An alternative address must be provided before the product has been shipped to your registered address.