Effective Date: August 12, 2026 — Last Updated: August 12, 2026

This Data Deletion Policy explains how you can request the deletion of your personal data — including data collected through our use of the WhatsApp Business Platform / WhatsApp Business API — from Jaipur Gems (“we,” “us,” “our”), operator of the Jaipur Gems Platform and jaipurgems.org.

This Policy is published to satisfy the data deletion disclosure requirements of Meta Platforms, Inc. for businesses using WhatsApp Business Messaging, and to give effect to your erasure rights under India's Digital Personal Data Protection Act, 2023.

1. What Data This Policy Covers

This Policy covers deletion of:

• Your WhatsApp phone number and profile information stored in our systems.
• Message content and chat history exchanged with us via WhatsApp (customer service conversations, order queries, appointment requests).
• Opt-in/opt-out and consent records related to WhatsApp marketing communications.
• Account data (name, email, address, order history, wishlist) associated with your profile on the Jaipur Gems Platform.
• Any other personal data described in our Privacy Policy.

It does not cover data that Meta/WhatsApp itself retains on its own infrastructure independently of our systems, which is governed by WhatsApp's own policies (https://www.whatsapp.com/legal/business-policy). If you wish to delete your WhatsApp account or app-level data directly with Meta/WhatsApp, please follow WhatsApp's own in-app deletion instructions.

2. How to Request Deletion of Your Data

You can request deletion of your personal data through any of the following methods:

Option A — Via WhatsApp

Send the message “DELETE MY DATA” to our official WhatsApp Business number. We will verify your identity (via the phone number associated with the request) and confirm receipt of your request within 48 hours.

Option B — Via Email

Send a deletion request to customer.service@jaipurgems.com with the subject line “Data Deletion Request”, including:

• Your full name.
• The phone number and/or email address associated with your account.
• Any order number(s), if applicable.

Option C — Via Website

Submit a request through the “Contact Us” / “Privacy Requests” form on https://jaipurgems.com/pages/contact, selecting “Data Deletion” as the request type.

3. Verification

To protect your data from unauthorized deletion requests, we may ask you to verify your identity — for example, by confirming details associated with your account or replying from the registered WhatsApp number/email — before processing the request.

4. What Happens After You Request Deletion

1. Acknowledgement: We will confirm receipt of your request within 48 hours.
2. Processing: We will delete or anonymize the covered personal data within 30 days of verified request, except as noted in Section 5 below.
3. Confirmation: We will notify you once the deletion has been completed.

Deletion of your WhatsApp conversation history and opt-in records will stop all further marketing messages to that number immediately upon processing; you may continue to receive transactional messages related to any order still in progress until it is completed, unless you request account closure as well.

5. Exceptions — Data We May Retain

We may retain certain data, or a minimal subset of it, even after a deletion request, where required to:

• Comply with legal, tax, accounting, or hallmarking/certification recordkeeping obligations under Indian law (e.g., GST invoices, warranty records — typically retained for the statutory period, currently up to 8 years for financial records).
• Complete a transaction already in progress at the time of your request.
• Investigate or defend against fraud, abuse, or legal claims.
• Comply with a valid legal order, investigation, or regulatory requirement.

Where data is retained under these exceptions, we will restrict its use strictly to the purpose for which it is retained and delete it once that purpose is fulfilled or the legal retention period expires.

6. Deleting Your Entire Account

If you wish to delete your entire Jaipur Gems Platform account (not just WhatsApp-related data), please state this explicitly in your request. We will close your account and delete associated personal data within the timeline in Section 4, subject to the same exceptions in Section 5.

7. Contact Us

For any questions about this Data Deletion Policy or to submit a deletion request:

Jaipur Gems
Email: customer.service@jaipurgems.com
Website: https://jaipurgems.com/pages/contact
WhatsApp: Message “DELETE MY DATA” to our official WhatsApp Business number.

8. Changes to This Policy

We may update this Data Deletion Policy from time to time to reflect changes in our practices, technology, or applicable law. The “Last Updated” date above reflects the most recent revision.